9/22/05 - an excerpt from 2 who traversed the area from open house;
- Houston was somewhat chaotic at the time, but
it seems that they are starting to get people placed at this point. They have a lot of work ahead of them though.
-Gretna was not affected by the
flooding, but there was quite a bit of wind damage and the area was literally depleted of all resources due to looting. If
any of the residents left their town, they were not allowed back in, so most of them were staying in the area, hoping to salvage
their homes. Consequently food and water was in high demand. We worked with Friend Ships www.friendships.org to distribute supplies to the locals. Friend Ships founder Ron Tipton was kind enough to let us stay on one of their ships
docked on the Mississippi directly across from the Navy ship that Bush stayed on.
-New Orleans was like a ghost town.
The city was still flooded in most areas. We walked down the streets of some of the neighborhoods. Each house was marked with
red or green spray paint from the local police and military stating the number dead in each house. It was a horrifying feeling
to walk through the streets and the houses and know that so many had lost their lives. The smell was almost unbearable. They
were tagging the bodies, but not collecting them due to the more urgent need for manpower geared towards rescuing victims
and getting them to shelters.
-Slidell was hit the hardest, as
the eye of the storm passed directly over it. Our team helped victims to empty out their houses and put everything out on
the street in hopes of salvaging their homes. This was probably the most emotional time for us all. These people were having
to throw out years of memorabilia, furniture, pictures, etc. For many of them, it’s all they have in the world. This
was a very sobering moment for all involved. We shed some tears with the evacuees as we left their ravaged homes.
-Baton Rouge was completely chaotic.
It was almost impossible to drive or use our cell phones. We almost felt more helpless there than in the gulf areas. We were
only there for a day, but we were able to visit some of the shelters. It was quite similar to Houston; organized chaos.
Update 9/14/05 from the Open House Project
On the way back to Nashville today, I had a
profound thought. The thousands of people that are reading this email
all have something in common: each person has been willing to drastically switch gears in their own life with the hopes of
helping a person that they don’t even know. I wish I could capture that spirit, put it into a bottle and pass
it out to the world to share with them just what an honor it is to be part of such wonderful base of people.
It’s 12am and the beginning
of day 12 of The Open House Project. We’re trying not to send out as many update emails since we’re
not really sure how much detail you want to know about what’s going on behind the scenes here. I honestly feel
that Jared, Marilyn, David, Tricia, or Ray should be here writing this with me since they all have pretty much abandoned their
lives to focus on this 24x7 for the past week. Of all the companies that we have built as a venture capital firm, none
of them have evolved as rapidly and emotionally as this one. I have never been part of a team that has put together
such a dizzying display of coordinated efforts in such as short period of time.
We were flooded with so many volunteers last week, that we quickly
had to scramble to figure out how to manage everything. We’ve also been flooded with emails (numbering in the
THOUSANDS) and phone calls, so PLEASE excuse us for not responding as fast or as detailed as we could. As organized
and as thorough as we are trying to be, building a small project such as this one is simply a matter of trial and error.
We had no blueprint of what a successful house-matching project would look like (although I think that we could write a small
novel on it at this point). Trying to determine the processes that works best for each situation and the best methods
to communicate to volunteers, evacuees, host families has been a challenge. Determining the best use of available man
hours has been a challenge as well. At the end of the day, this project will be measured by its ability not to generate
homes, but to get people into those homes as fast as possible, so that people aren’t wasting their savings on hotel
bills, or laying on a cot in the middle of a college basketball court. What we have definitely learned is that the MISSING
LINK in a project like this is the physical foot volunteer that can get to the shelters, help get the forms filled out, and
get the people matched and out of the shelter
I will continue to say this…
Thank you all for being so patient and generous. The email we sent out about the fax machine result in nearly 200 offers
within 2 hours, and we had a fax machine being delivered to Dorothy in 10 minutes. Thanks again for your support
David has been manning the emails
and the phones. The fax volunteer(s) have been entering the data into the system and sending out matches. Jared
and Ray have been traveling across the gulf working with shelters and the homeless. Marilyn has become the resident
“Shelter Expert.” Tricia has been working behind the scenes helping to get the process of matching in order.
And I have made my new home on a couch in our bonus room. This place looks like a small cockpit with the laptops all
over the place.
a note from Marilyn (our primary
shelter/matching coordinator in Nashville):
“I've
been volunteering for the Open House Project for a week or so now, and many things are starting to improve. Shelter
residents are reuniting with family members, finding jobs and figuring out their next steps. I have spoken to literally
thousands of people across the country who've volunteered their homes.
The problem is getting those vacancies
filled with evacuees. From all of my experiences (and I've had many this past week) with the Red Cross and FEMA,
they are only referring evacuees to websites like this one for housing. I've spent hours totaling days at a shelter
here in Nashville, and Friday was the first time I saw any internet access. There are many evacuees being left out of
the process. We desperately need foot volunteers to physically get the hard copy fax forms to the shelter residents.
You can make a difference.
Just this
morning I put a Katrina evacuee on a plane to New Mexico. His process from making his housing request to boarding the
plane was less than 48 hours! In some cases, we can have placements in as little as 4 hours!
We can
get things done, and we can get them done quickly. Spread the word. We've got the housing, but we can't place
the displaced families without their housing request forms. And thank you so much for opening your hearts and homes.”
Thanks again to everyone!
Update 9/11/05 Open House Project:
Greetings all!
I think we would all agree that the past 5 days have been an emotional rollercoaster.
The Open House Project Team would like to thank all of you, from the bottom of our hearts, for helping us help others.
We want each of you to know that people are being placed,
but it is NOT a smooth process. Every organization like ours is running into the same problem, how do we contact
the displaced families and then how do we transport them to the host families? All of you are very eager to help and
that warms our hearts. Most of you have even requested that we give YOUR info to the evacuee. Although I appreciate
your compassion, we strongly feel that this is not the way to go. We want to protect your anonymity as much as possible.
This means that it’s just going to take time and a ton of patience.
Also, I wanted to make a correction. We sent out info for Lessie Hall
yesterday that said she was 15 yrs old. This was unfortunately a mistake. Lessie is actually 40 yrs old.
When you rely on data entry and the evacuee to fill out a form you’re unfortunately going to have some errors.
This is why we want you to communicate with an evacuee before they move into your home. This gives you the opportunity
to ask questions that we might not have asked and gives the opportunity to say “no” if need be. This is
a wonderful thing you’re doing, but, as we mentioned earlier, sometimes our hearts think faster than our brains an even
though this is a good thing, it can get us into sticky situations.
Don’t give up trying to make contact. We know it’s going
to take several WEEKS for some of the communication lines to open up in different
shelters. Some of these shelters only have ONE telephone, so there could be up to
50 people calling that shelter because of a match that our system sends out.
Also, if you have made a match through our site and haven’t told
us then please let us know. We need to remove your name from our list of host families and we would love to get some
info from you on how it went and is going.
We still need help getting
the request forms in the hands of the displaced families and then help getting
them checked for accuracy and then faxed back to us. Our fax volunteers are doing a wonderful
job at getting the forms entered into the system, and I want to thank them for that.
Thanks again.
The Open House Project Team
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UPDATE 9- 8 -2005
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It's been a Big Day! Jared and Ray made it to the Houston today and was able to visit the Astrodome; the stories are so much like
what they are on TV. In addition, David was on
CNBC this morning discussing the life and future of this project.
** It's VERY important that you contact the host families with
any questions if you have been sent requests. DO NOT reply to the request emails; instead use the contact information
that those people have written onto their forms. Some of you may be getting 10-12 requests per day. Our system
matches as best as possible, but it is not perfect, and you may wind up going through 40-50 requests until you find a match
that you are comfortable with. Please do not contact us regarding any request forms as we simply do not have the ability
to contact each of these people once they fill out the fax request forms.
In addition, some of you are looking for VERY specific matches.
This will simply be impossible to do on a national level. If you are looking for a very close match (such as wanting
to take in single mothers with twins) you will most likely be successful by directly contacting FEMA or the Red Cross and
going through placement programs which take much, much longer, but which may give you a closer match.
If you wish to edit your listing, or remove yourself from the
web site, you can do so at: http://www.theopenhouseproject.org/update.php. If you are removing yourself because you have successful match, please let us know about your match.
If you have a successful match and are ready to host a person
or family and are having a problem with transportation, we may have resources available to you. Please, however only contact
us if you have a successful match and the only remaining step is transportation.
We'd like to send a special thanks to Matthew Rose at MWW Group, a nationally
recognized PR firm. This is very good news for us since it will do two things at once: (1) allow us to re-allocate resources
to matching activities, and (2) drastically increase our ability to get the word out and give more people opportunities to
find housing.
- As before, the #1 way that you can help us is to get housing forms into the hands of people that
can use them.
As always, thanks a TON for opening your home and being patient.
It may take a while for you to find your match, but it will happen.
The Open House Project
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UPDATE 9-7-2005
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It's almost 3am and we're just finishing up for the day, so I'll run through the highlights of the
day...
We had a gentleman and his family move out of his car and into a host family today, so that was very
nice to hear. Keep your updates coming to us.
- We know that some of you have not yet been contacted, while some of you have been contacted quite
a few times. There are many reasons for this, but the most likely is based on location. Most people have been
wanting to stay in the LA, MS, GA, TX, and CA regions.
- David will be on CNBC (nationally) tomorrow morning at 9:50 EST, 8:50 EST for those of you who
tune in to that particular news channel.
- Jared and Ray are traveling to Houston in the morning to assist in coordinating getting fax requests.
They will be heading to New Orleans and on to Mississippi to facilitate volunteer efforts there as well. We will send
pictures as we get them. Losing two team members is going to be difficult, however, we need to really get closer to
what's going on down there in order to better facilitae our volunteers and make their efforts more effective.
- We want to personally thank Betsy Jones in assisting with press efforts, Leslie Goodman in assisting
with getting part of our team down to Texas, Derek for getting the shelter list in Houston, and the tremendous number of volunteers
(both fax and on-foot) who have helped keep the ball rolling.
- As before, the #1 way that you can help us is to get housing forms into the hands of people that
can use them.
As always, thanks a TON!
The Open House Project
FAQs 9/8/05; We (the open house project.org) has been getting the following questions every few
minutes, please please take a moment to read through and see if yours is on this list: FAQ: I am unable to contact
any of the evacuees- the shelter phone is busy, boxes are full, etc! ANS: Unfortunately, this is the reality of the
situation. Many people have no phone or internet, so actually reaching them may be difficult. The best resolution
to this would be to print out the matches that you feel comfortable with and try to reach them 3 or 4 times each.
After that, you may just move on or keep trying. There are pros and cons to each. FAQ: Should I just drive
down to so-and-so and just find someone? ANS: This is probably not a good idea unless you actually contact the shelter beforehand
and ask them their policy on this. Although they cannot force people to stay, you never know what you will run into
at each shelter. FAQ: How to I alter my profile? ANS: Here is the link: http://www.theopenhouseproject.org/update.phpFAQ: People are not filling out all of their information! ANS: Again. This is unfortunate. If you do
not have enough information to make a sound decision, then simply discard the profile. By the time we get the profile
to a volunteer, it is currently not possible to take the time to get ahold of that person and have them fix it. This
is because you might have a person filling it out in the milddle of a shelter. Giving it to an employee to fax.
A volunteer entering the data in Wyoming and ultimately you getting the sheet. We do not want to stop sending them
because someone didn\'t fill out the entire form, but at the same time, you will need to discard the request if you are
not comfortable with the lack of information. FAQ: Why are some matches CLOSE and some VAGUE? ANS: There are two
ways to get to you as a host provider. A person can select you from the list on the web site. These requests
are usually very targeted. -OR- a person can FAQ: NONE of my matches have fit my profile thus far. ANS: Keep
trying. This is NOT an exact science.
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